Terms & Conditions
Clares Weddings & Events Terms & Conditions
Flowers
Booking fee
The non refundable booking fee of 30% of the total order is required to book our services. This can be paid via bank transfer, cash or PayPal. On receipt the invoice receipt and booking confirmation will be emailed to you. By paying the booking fee you accept Clares Weddings & Events terms & Conditions.
Pricing
Whilst we aim to quote correct pricing at the time of your consultation flowers and foliage costs can fluctuate especially over certain occasions such as Mother’s Day, Valentines Day, Easter, Christmas & international Mother’s Day. If for example the David Austin Roses quoted at the time of your booking increase in cost around these occasions we will inform you to see if you wish to pay the extra costs or we can source an alternative.
Quotes
After your consultation the quote for your wedding flowers/ decor will be emailed to you no later than 7 days. Quote will be valid for 7 days.
No dates will be held until the booking fee is received.
Final Payment
Final payment will be due for payment 6 weeks before the wedding date, this is listed on your final invoice.
Clares Weddings & Events will not chase for payments nor deliver any flowers before full payment is made.
If payment has not been received by the requested time Clares Weddings & Events reserve the right to cancel or terminate the booking if payment terms have not been adhered to and Clares Weddings & Events not notified in writing.
Availability of flowers
Clares Weddings & Events do not guarantee specific flower stems or types. We will work with your requests and if available we will include your specified/chosen flowers & foliage. However flowers and foliage are living products and dependent on weather conditions, stringent quality checks and influences beyond our control. If unavoidably this happens we reserve the right to source/use the closest flowers/ foliage matching your colour scheme/palette.
Reducing size of order
Whilst reasonable changes can be made at any time, the committed spend cannot be reduced by any more than 10% of the total order, you can however increase your order should our resourcing allow.
Cancellations
The booking fee is non -refundable, in the event of the wedding or event being cancelled or the client chooses to book with a alternative like for like supplier.
If the wedding is postponed then please contact us and we can look to change the dates over for you. If we can accommodate the date change we will. The invoice will be updated with the new date and emailed to you within 7 days.
In the event of a cancellation, charges may also apply. Cancellation 8 weeks prior will incur a further 20% of the total amount and full payment will be required for cancellations 6 weeks before the wedding or event.
Changes to Make
Changes to the order such as adding extra buttonholes, change of sash colour please email these requests to . Texts, messenger and what’s app messages are sometimes not seen.
Event Set up
Clares Weddings & Events accept no responsibility for any damage caused by flames or lit candles at a event/ venue once Clares Weddings has left the venue. Whilst Clares Weddings do or provide candles and candle vessels it is usually the venue or appointed person who actually light them, therefore Clares Weddings will not be held accountable for any damage caused by them.
It is the Clients responsibility to check with the venue that real candles are permitted.
Social Media
Clares Weddings & Events may post images or a blog post taken by ourselves on the day of your event, with being respectful of timings. Please let us know if you wish for us not to publish.
With your permission Clares Weddings & Events will also contact your photographer to request sharing your professional images/ video.
Hire items/props
Clares Weddings hire many items/ props for use in floral & event decor. All of our items are quality checked to ensure that all items are a high standard for hire.
In the event that an item for example a glass vase was to break, crack or cause injury to a third party or individual then Clares Weddings & Events will accept no responsibility. In certain circumstances an additional security deposit will be required and this will be paid on the final invoice balance.
Delivery
Wedding flowers will be delivered in water to your chosen destination. This includes buttonholes & corsages. Venue flowers such as centrepieces will be delivered to the venue. Should you require additional delivery addresses this can be arranged prior to wedding/ event date subject to delivery costs.
Clares Weddings & Events cannot be held responsible to failure to deliver any flowers/ event decor orders due to Act of God, terrorism, crime, transport failure, extreme weather conditions such as snow, flooding or denial of access to venues or religious sites.
Clares Weddings & Events will do everything possible to ensure safe delivery and contact you the client of any updates. Clares Weddings & Events do however recommend purchasing Wedding insurance from a reputable company to protect your investment on your wedding/ event day
Event Decor
Final numbers of chair covers or any other hired items should be made clear to Clare’s Weddings at least 2 weeks prior to the event. This allows time for any adjustments or increase in numbers. We can generally accommodate increases on original estimates but this can’t be guaranteed after the two week period. On the day of the event we will always try to bring 10% extra chair covers and sashes with us but again this can’t be guaranteed if it is a busy weekend and all equipment is out on loan. If extra chairs are required on the day of the event then this will be discussed and agreed with the Venue on the day and will be shown as an additional extra on the Invoice to the original numbers.
Total confirmed numbers of items fitted or hired at your venue is the number that we expect to collect after your event. On collection all items will be counted on site. This allows for immediate recognition of missing and damaged items and allows the maximum time for these to be found or replaced ready for the next weddings. 3 x days will be allowed to try and find missing items but after this period the missing stock must be re-ordered and stock levels brought back to normal ready for the next weddings. Following this time the venue/customer will be invoiced for these items. Damaged items must also be replaced and restocked ready for the next weddings. All items will be invoiced at cost price so no profit is gained by claresweddings.com in dealing with losses or damaged items. Sashes are generally billed at £2.50 each or £3.99 for Lace or Silk sashes. Chiffon Chair drapes are billed at £7 each, Chair covers are invoiced at a replacement cost of £10 each.
It is the responsibility of the Customer/Venue for the safekeeping of chair covers, sashes & any other items hired by the Customer/Venue before, during and after the event up until the time of collection by Clare’s Weddings & Events . We understand that during Weddings/Parties the sashes can often be taken off by children and adults and can go missing or be taken as mementos. We understand that this is difficult to manage but again it is the responsibility of the Customer/Venue to look after the hired products up until the time of collection. The Customer/Venue is responsible for any losses or damage up until our agreed collection time/ date arranged prior to event, normally within 48 hours of the event.
Clare’s weddings & Events do not remove chair covers/ or sashes following the event. The price quoted is for delivery, fitting and collection. This is the hirers responsibility to confirm with the venue in writing if the venue will remove chair covers/and or sashes prior to the event and following the event. Clare’s weddings will charge an additional fee of £1 each if chair covers and / or sashes need removing after the event and this will be applied on the final invoice. If on the agreed collection date Clare’s weddings are unable to collect the chair covers and / or sashes due to them not being removed following the event an additional charge will occur of £50 to cover fuel and time.
Minimum Order Numbers for chair covers/and or sashes are 40 . A charge of £25 applies to order quantities below 40. This is applied to cover the cost of fuel and manpower required to deliver and collect the hired items . If for example a customer is looking to have 37 x guests then it is more cost effective to order 40 x Chair covers/ or sashes and avoid the £25 minimum order charge. This Minimum Order service is provided to prevent disappointment for smaller family events such as Anniversaries/Christmas parties & smaller weddings allowing us to provide a high quality service in a financially viable way.
Standard laundering of hired items is included in all of our prices, which include stains from food, and drinks and light scuff marks from shoes. Clare’s Weddings considers these stains as part of an event. Clare’s Weddings & Events will therefore not invoice additional charges to the Customer/Venue after the event. However, if upon inspection after your event we find that irreversible damage through mistreatment has been caused to hired items for example rips, footprints on the seats, evidence of guests drawing on the covers, cigarette burns, candle wax and excessive food and drink stains, soiling of bodily fluids etc then this will result in Clare’s Weddings invoicing at the replacement costs listed below.
Sashes are generally billed at £2.50 each or £3.99 for Lace or Silk sashes. Chiffon Chair drapes are billed at £7 each, Chair covers are invoiced at a replacement cost of £10
It is the lead contacts responsibility to ensure that the hired items are fully covered by either their own insurance or the venues insurance with regard to public liability risks and indemnify Clare’s Weddings in respect to any claims made by any Person for the death or personal injury caused by or in conjunction with the use of our chair covers and sashes or any other product hired.
Led starlight Backdrop once installed for an event must not be moved without prior permission of Clare’s Weddings . If the Bride & Groom require the backdrop to be moved to a different location in the room then an additional supplement of £50 must be ordered at the time of placing the order or at least two weeks prior to the event date. (This covers a visit and a lot of work to dismantle and move the backdrop) Ordering of the additional moving charge with less than two weeks notice may mean that we are not able to supply this service. If on collection irreversible staining has occurred on the fabric or damages caused to the led lights full replacement costs are liable at replacement of £3,000.
Balloons
Your event balloons will always be delivered and set up as requested and left in good condition before leaving the premises. We can not be responsible for balloons bursting during the time after us leaving and the actual wedding celebrations. This can unfortunately be due to many circumstances outside of our control. We can not be responsible for the Burst Balloons that are set up on the day by us but are being stored for use for an evening event. Balloons being moved and stored can be liable to bursting at any time and we can not be held responsible.
Parking charges
Any parking charges occured while attempting to deliver or set up your Wedding Order will be the responsibility of the customer unless discussed prior to your Wedding Date and will be taken from your deposit. Receipts for these parking charges will be provided on request!
Postbox/wishing well
The wishing well needs to be emptied of all your belongings on the night of your event and must not be removed from the Venue Event room and taken anywhere esle including bedrooms. This is becuase it needs to be collected early the next day to go to be hired for another weddings. In the event that the Wishing Well is unable to be collected then a charge of £50 will be applied to cover the loss of hiring the wishing well out the next day following your event and to cover travel costs and earning lost while making a 2nd attempt to collect the item.
Table Cloths & Table Linen
These items will be collected next working day or on the agreed date! They must be emptied of all confetti and food items before collection as they are taken straight to our laundry service for immediate cleaning. Very occasionally table cloths can be used to wrap the unwanted rubbish and left over food items from the table. If this is found to be the case we are charged by our Laundry service for this extra clear up. This charge of £5 per cloth will be passed onto the lead contact or taken from your security deposit.
WEDDING CAKES
All Wedding Cakes are delivered to your required address! Set up is chargeable and will have been discussed with you during taking your cake following on from our personal delivery and set up.